Shipping & Returns

DOMESTIC SHIPPING:

We offer free shipping and free returns on all orders. We ship via USPS priority mail, which usually arrives to you between 3-6 business days. Upon placing your order, you'll receive an email notification with your tracking information.

INTERNATIONAL SHIPPING:

We offer a flat rate of $20 for international shipping to select countries, which are listed in the drop down menu of "countries" when you go to checkout. Filbert is not responsible for any import or customs charges. 

Please note we do not offer free international returns. You are responsible for the cost of shipping your bag back to us, plus the cost of any admin or customs penalty fees, should you decide to return your bag. 

On average, international orders take 7-10 business days to deliver, dependent on the country.   

 RETURNS:

We offer free domestic returns within 30 days of your purchase. Items must be unused and in their original condition and include the dustbag. Please contact us at hello@shopfilbert.com to return items and we will email you a preprinted shipping label. Once we have received your package, your refund will be processed within 7 business days. You will be notified via email when your return is received and processed. Please note that your bank may require additional time to process your return to your account once they have received the information from us (typically 3-5 business days).